My Pug & Co.
Terms and Conditions
GENERAL TERMS AND CONDITIONS OF SALE
This contractual document shall govern the contracting of products and services through the website www.mypugandco.com, owned by MY PUG PETSUPPLIES, S.L with CIF number B09770538, registered address at C/ PINTOR MIR 7, 3-1, 08031, Barcelona, and email address guau@mypugandco.com (hereinafter, the PROVIDER).
Acceptance of this document implies that the USER:
- Has read, understands and comprehends what is set out herein.
- Is a person with sufficient capacity to enter into contracts.
- Assumes all the obligations set out herein.
These conditions shall be valid for an indefinite period and shall apply to all contracts made through the website www.mypugandco.com
PURPOSE OF THE CONTRACT
The purpose of this contract is to regulate the contractual relationship of sale and purchase between the PROVIDER and the USER.
1. GENERAL CONTRACTING CLAUSES
Unless otherwise specifically agreed in writing, placing an order with the PROVIDER shall imply the USER's acceptance of these legal conditions.
No stipulation made by the USER may differ from those of the PROVIDER unless it has been expressly accepted in advance and in writing by the PROVIDER.
These Conditions, together with the Privacy Policy and the Legal Notice of the Website, are the only conditions applicable to the use of the Website and to the purchase of products through it, and they replace any other conditions.
Consequently, the User who accesses the Website and purchases products through the Website agrees to submit to and is bound by these Conditions, the Privacy Policy and the Legal Notice as worded at the time the Website is accessed.
Every User who registers on the Website must be at least eighteen (18) years of age.
2. SHIPPING OF ORDERS
Shipments are made by courier service.
Shipping costs include Value Added Tax (VAT) in all cases, but no other tax, fee, customs duty, tariff or surcharge.
The PROVIDER will not ship any order until it has verified that the USER has made the payment.
Shipments to Spain (mainland) take approximately 5-7 working days (Monday to Friday) once the USER's payment has been confirmed. Except during Sales, Promotions or Black Friday periods, when this time frame may be delayed.
For international shipments, the delivery time may be 5 to 10 working days (Monday to Friday), depending on the destination and the indicated transport company. Except during Sales, Promotions or Black Friday periods, when this time frame may be delayed.
Once the parcel has been handed over to the courier service, the USER will receive an SMS or email with the shipment tracking number. The PROVIDER shall not accept any liability when the delivery of the product or service cannot be made because the data provided by the USER are false, inaccurate or incomplete. In these cases, the PROVIDER will refund the price of the products, but not the corresponding shipping costs.
In cases where the USER wishes to return the products voluntarily, that is, without any defects or irregularities having been detected in them, the customer will be refunded the amount of the returned products minus the return costs (€3).
Delivery shall be deemed to have been made when the carrier has made the products available to the USER and the USER, or the USER's representative, has signed the delivery receipt document.
3. RIGHT OF WITHDRAWAL
The USER shall have a minimum period of fifteen calendar days to withdraw, starting from the day on which the customer receives the product.
The right of withdrawal must be exercised by writing to the email address guau@mypugandco.com
Unless the return is due to defects in the product, the PROVIDER will refund the customer the amount of the returned product minus the return costs. The product must be returned in its original packaging and in perfect condition.
Under no circumstances may exchanges and/or returns be made on purchases of personalised products.
The right of withdrawal shall not apply in the following cases:
- 1. If the product is not in perfect condition.
- 2. If the product packaging is not the original packaging or is not in perfect condition.
- 3. When the product has been opened and it cannot be proven that it has not been used.
- 4. When the products are personalised.
The user may not cancel an order once it has been confirmed.
4. COMPLAINTS
Any complaint the USER deems appropriate will be dealt with as quickly as possible and may be made at the following contact addresses:
Postal: MY PUG & CO, C/ PINTOR MIR 7, 3-1,08031, BARCELONA.
Telephone: +34 611550718
Likewise, any question, suggestion or comment may be sent to our Customer Service department by email at guau@mypugandco.com, or by telephone on +34 611550718.
Our customer service hours are Monday to Friday from 09:00 to 17:00.
5. RIGHT NOT TO ACCEPT AN ORDER
The PROVIDER may cancel any confirmed order or refuse to accept an order placed, for the following reasons:
- In the event of a technical error and/or a typographical error in the prices or in any other product data shown on the Website when the order was placed.
- Due to lack of availability.
- When the security systems indicate that the order may be fraudulent.
- When there are reasons indicating that the customer is a minor.
- When the PROVIDER has been unable to deliver the order to the address provided by the customer.
- If there is a cyber attack, virus or any event beyond reasonable control (force majeure).
- In the event of a payment error.
In such cases, the PROVIDER will refund in full any amounts that have been paid.
6. FORCE MAJEURE
If, due to circumstances of force majeure, a product is not available after the purchase has been made, the PROVIDER will inform the User by email of the total cancellation.
The PROVIDER is not responsible for delays in the delivery of orders, or for the impossibility of delivering them, when the cause is due to a force majeure event and therefore beyond our control. Among other causes, we consider that force majeure exists in the following cases, without limitation: accidents; strikes; riots, threats or terrorist attacks; fire or explosion; weather-related causes or natural disasters such as storms, floods, earthquakes, subsidence, epidemics; problems beyond our control in means of transport or telecommunication systems.
As far as possible, once the cause of the impossibility or delay has ended, the PROVIDER will do everything possible to resume its business activities and be able to fulfil its obligations and shipments.
7. COMPETENCE
The USER may not assign, transfer or convey the rights, responsibilities and obligations contracted in the sale.
If any provision of these conditions is held to be null and void or impossible to fulfil, the validity, legality and enforcement of the remaining provisions shall not be affected in any way, nor shall they be modified in any way.
The USER declares that they have read, know and accept these General Conditions in their entirety.
8. GENERAL ASPECTS OF THE OFFER
All sales and deliveries made by the PROVIDER shall be deemed to be subject to these General Conditions.
9. PRICE AND PERIOD OF VALIDITY OF THE OFFER
The prices indicated for each product include Value Added Tax (VAT) or any other taxes that may be applicable. Unless expressly stated otherwise, these prices do not include shipping, handling, wrapping, shipping insurance or any other additional services and extras related to the product or service purchased.
The prices applicable to each product are those published on the website and will be expressed in EURO. THE USER accepts that the economic valuation of some of the products may vary in real time.
For any information about the order, the USER may contact the PROVIDER's customer service telephone line: +34 611550718 or email the address guau@mypugandco.com
10. SHIPPING COSTS
Product prices do not include shipping costs.
- Mainland shipping: €3.95. | FREE from €34.95
- Shipping to the Balearic Islands: €3.90
- Shipping to the Canary Islands: €9.95
- Shipping to Ceuta and Melilla: €4.50
- Shipping to Germany, France, Italy, the Netherlands, Portugal and Austria: €6.95. | FREE from €59.95
- Shipping to Belgium: €13. | FREE from €65
- Other destinations: the cost is shown on the checkout page before completing the purchase.
11. PAYMENT METHODS, CHARGES AND DISCOUNTS
The accepted payment methods are:
1. PAYPAL:
The USER will be taken to the PayPal website to use its secure payment platform. Once the payment process has been completed, the USER will be redirected back to the PROVIDER's website. Once on PayPal, payment can be made with a Paypal account or by credit card; cash on delivery is not accepted under any circumstances via the Paypal website.
Paypal may hold an amount as a deposit or security when you attempt to make a purchase by card on the PayPal platform. The charging of this amount does not guarantee that the purchase has been completed.
2. VISA OR MASTERCARD CREDIT or DEBIT CARD.
All operations involving the transmission of personal or banking data are carried out in a secure environment, using a server based on the standard SSL (Secure Sockets Layer) security technology.
All the information you send us travels encrypted over the network. Likewise, your credit card details are entered directly on the bank's page, in the TPV (the Bank's Point of Sale Terminal), and are not entered or recorded on any of the PROVIDER's servers.
When paying by VISA or MASTERCARD card, you will always be asked for the following details: the card number, the expiry date, and a Validation Code that matches the last three digits of the number printed in italics on the back of your VISA or MASTERCARD card, thus offering greater guarantees regarding the security of the transaction.
12. APPLICABLE GUARANTEES
All our products benefit from the commercial guarantee of their supplier. Therefore, if the product is defective, the PROVIDER will be responsible for collecting it and exchanging it for the correct one, bearing the costs associated with this return and exchange.
In order to handle the incident, we need you to notify us by email at guau@mypugandco.com indicating:
The reason for the incident, the order number (essential to locate the purchase), its delivery note and photos of the damaged or incorrect product so that we can assess the situation. To exercise the right under the guarantee, you must have the proof of purchase or delivery note.
Please note that our guarantee does not cover:
- a) Negligent or violent use of the product.
- b) Damage resulting from handling of or tampering with the product.
13. RETURNS
The first return for a size exchange in mainland Spain and in Germany, France, Italy, the Netherlands, Portugal and Austria is free. The period for making a size exchange is 15 days from receipt of the order.
For returns involving a product exchange or refund of money, the return shipping costs will be charged to the customer. The period for making a product exchange or requesting a refund of money is 15 days from receipt of the order.
If the USER requests a refund of money, it is not instant. It may take up to 2-3 days depending on the bank.
Personalised products such as ID tags or phone cases cannot be returned.
During Black Friday offers, the 3-for-2 Special Offer, the Sales Season, or on Reduced Products, return costs will be borne by the buyer, amounting to €5.95 for a size/product exchange and €3.00 if a refund of money is requested.
In any case, the products to be returned must be in perfect condition, unused and in their original packaging. Therefore, to avoid problems during transport, please make sure that the parcel is properly protected and sealed. Once received, we will check their condition. As soon as we verify that both the item(s) and any components and accessories are complete and in perfect condition, we will proceed to refund the money paid for the products purchased or send the new product for which the return is made.
If the customer wishes to make a complaint, the PROVIDER's address is C/ PINTOR MIR 7, 3-1, 08031, BARCELONA, or it can be made via the email address guau@mypugandco.com
14. APPLICABLE LAW AND JURISDICTION
Likewise, the PROVIDER reserves the right to bring any civil or criminal actions it deems appropriate for the improper use of its website and content or for breach of these conditions.
The relationship between the USER and the PROVIDER shall be governed by the regulations in force and applicable in Spanish territory. Should any dispute arise, the parties may submit their conflicts to arbitration or go to the ordinary courts, in compliance with the relevant rules on jurisdiction and competence. The PROVIDER is domiciled in BARCELONA, Spain.
Products reduced from their original price
Products reduced from their original price are all those products purchased with discount codes, with a catalogue reduction on their original price, during the period of time indicated above.
Exchanges
For these products, only one exchange for another size (larger or smaller, without distinction) of the same product purchased or for a different product will be accepted, and it is not possible to make more than one exchange on the same product. If it is not possible to make the requested size exchange, for any reason whether attributable to us or not, the product will be returned in exchange for the final amount paid for the product, excluding the amount paid for “Shipping”. The exchange period for these products will be 15 calendar days from the date of receipt of the order. In order to be exchanged, the product must be in perfect condition (unused) and in its original packaging.
Returns
The return period for these products will be 15 calendar days from the date of receipt of the order. In order to be returned, the product must be in perfect condition (unused) and in its original packaging.