Help Center FAQS 🚀

How can I contact MY PUG & CO?

Contact us by email at guau@mypugandco.com

What size is my furry?

Every dog ​​is different in size and shape, so be sure to measure and check your dog's size before making a size selection. In each product there is a table of measurements.

Any questions about size, please email wow@mypugandco.com or via instagram @mypugandco

When will I recive my order?

Once the purchase is confirmed, it takes a maximum of 24 working hours to deliver it to the selected courier service. Once delivered to the courier service, your order to the Peninsula will take 48-72h in business days. In the Balearic Islands, the Canary Islands, Ceuta and Melilla between 3 and 5 business days.

Your order may be delayed in sales seasons, Black Friday, Cyber ​​Monday, National Holidays or due to problems external to us (problems with the courier company).

If you have any questions about shipping, please email wow@mypugandco.com

How much are the shipping costs?

The prices of the products do not include shipping costs unless you exceed the amount of € 24.95 in shipments to Peninsular Spain.

  • Shipping to Spain Peninsular: € 3.59. FREE From € 24.95

  • Shipments to Balearic Islands: € 4.50

  • Shipments to the Canary Islands: € 6.95

  • Shipments to Ceuta and Melilla: € 4.95

  • Shipments to Andorra: € 3.50

  • Shipments to Portugal: € 4.50

  • Shipments to Italy, Holland, United Kingdom, Belgium, France: € 7.20

  • Shipments to Gibraltar, Greece, Switzerland: € 9

  • Shipments to Germany, Denmark, Finland, Norway, Sweden: € 10

  • Shipments to Australia, Japan, Morocco, Croatia, Iceland: € 13.50

  • Shipments to the US, South America and Central America: € 17

  • Shipments to Eastern Countries: € 21

My . email . confirmation. What I do?

If you have not received the confirmation email, but on the web you have viewed the message with your confirmed order number and have been charged the corresponding payment, you can be sure that it has been processed successfully. The reason why you have not received the email may be due to the fact that the email address provided may contain an error, that the email has entered the spam folder by mistake or that there has been a computer problem on our part with the sending of the confirmation email. You will receive your order without any problem. If you also want more information, write to us at guau@mypugandco.com indicating the order number, the shipping information and attach the receipt of payment.

What payment methods are available?

You can pay by debit / credit card (Visa or Mastercard), American Express and PayPal.

Are the payment methods on your website safe?

Our website uses SSL security certificates so your data will be totally safe. We do not save any of the data you provide us, but they are sent to the payment platforms in an encrypted and totally secure way, so that they can carry out the transaction with the bank.

How to enter the discount code?

The discount code must be entered at the end of the purchase in the box that you will find indicated as 'DISCOUNT CODE'. Once the data has been entered, you must click on 'apply coupon' and wait for the discount coupon to be applied. Discounts are NOT applicable on: Sales, Black Friday and CiberMonday.

I have received a wrong, broken or defective product.

At MY PUG & CO we always verify that the products that are sent correspond to those requested, however, if exceptionally you receive a product by mistake, write to us at guau@mypugandco.com attaching photos of the product and the delivery note. So we can manage it and give you a solution as soon as possible. Or if a product has been missing by mistake, check that it does appear on the delivery note and then write to us at wow@mypugandco.com attaching photos of the product and the delivery note. If, on the other hand, the item you have ordered is broken or defective, write to us at guau@mypugandco.com attaching photos of the product and the delivery note.

I have not got my order yet. What I can do?

Before contacting us, make sure you have allowed enough time for your order to arrive. National deliveries vary between 48h-72h and international deliveries can take between 5 and 15 days. Please note that during busy periods the postal carriers we use may not be able to meet these deadlines.

If your order is international, once the package is scanned in the destination country, you will most likely be able to use the same tracking number on your local postal company's website.

If you think your delivery has been unnecessarily delayed, please contact us by email wow@mypugandco.com

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